Mareazul | Resort in Playa del Carmen

| 9.0 (4 Reviews) |  1 Bathroom
Puerto Juarez Resort | Mareazul

Resort in Puerto Juarez, Playa del Carmen

Luxury resort on the beach, with 5 outdoor pools
Catch some rays on Mareazul's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Housekeeping is available on request.
Air-conditioned accommodations at Mareazul offer washers/dryers and DVD players. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include dining tables. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 47-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include espresso makers and safes. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.


A private beach and a complimentary water park with a lazy river and waterslides are featured at the resort. 5 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 6:00 pm contactless check-in available express check-in available late check-in fee: mxn 400 for check-in between 6:00 pm and midnight minimum check-in age: 21
Check-out
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 150 to 400 for adults, and mxn 150 to 400 for children late check-in fee: mxn 400 for check-in between 6:00 pm and midnight credit card charges are subject to a surcharge of 5 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: apple pay and paypal safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and mobile payments; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Lourdes
Jul 13, 2025 09:10:00 AM
Review Score:   6
Summary: Some tennis shoes that belong to my family, were taken by the maintenance crew. The whole time I was there. I had to deal with maintenance people. The Jacuzzi was not able to be used, because there was no hot water and kept going back-and-forth with the property owner. He would tell me to turn on the water heater, because the water would be out. Turning on water heater should not be a guest’s inconvenience.
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